I’ve run myself ragged trying to jump through hoops they keep putting in front of me, and all they will do is knock me back and forth like a ping pong ball while they sit on the issue. They said the most I could do was give negative feedback and they would make a note of it. They said they couldn’t help me with that because dealerships are independently owned. I reminded them the dealership was useless and kept telling me to contact them. I told them how disgusted I am with the whole process and they kept saying I could only contact the dealership. They repeatedly told me they could not give me any information, refused to give me the contact info of the department they said made the decision on the claim, and repeatedly said they could not give me any timeframe for a decision to be made. I call Ford’s customer service line, same one I used to get the claim number. He finally tells me if I want answers I should call Ford again. He keeps saying Ford is basically sitting on it. I keep contacting the service manager and get nothing. I’m beginning to wonder why they are even there. There is a pattern of me doing a lot and these people not really lifting a finger to help. I have to give that to the service manager too. So after arguing with Ford again, with another person who barely speaks English, I finally get a case number. are launching an industry-first collaboration to understand the role that self-driving vehicles can play in pizza delivery. He handed me off to the service manager who told me I had to call Ford again on my own to see if I could start a claim on my own and get him a case number. 29, 2017 Dominos Pizza (NYSE: DPZ), the recognized world leader in pizza delivery, and Ford Motor Co. I eventually had to stand in their showroom and say I wasn’t leaving until he came out. Lot of good that did, he refused to answer or respond to texts. Chase takes pictures and says he will work on it. He didn’t understand why Ford would tell us to come to them. Chase, the general manager at Franklin Ford in London tried to not only get the jack away from us, and I’m sure it would have disappeared, but he was annoyed and obviously did not want to deal with it. Calling Ford customer service results in them saying they basically want nothing to do with it and said take it to the dealer and tell a manager. It bent in half when used, shot out from under the car, causing damage to the car. A while ago I posted pictures of the factory scissor jack that came with our Explorer. Franklin Ford in London, KY is an absolute joke. So Ford Motor Company, as a company, is terrible.
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